Add-on for the Pro, Max and Business plansRolling out (beta)
AI assistant for your business's WhatsApp
SyncZap add-on that drafts replies from your business's knowledge base, hands over to a person when needed and only learns with approval. Automatic sending only on the official WhatsApp API.
The add-on is being released gradually, starting with a beta. When it is available to your organization, the owner buys it or starts the trial in the panel, under Robot.
What it does today
- Drafts reply suggestions for your business's contacts, in one-to-one chats with sync turned on. A person reviews and copies them, or sends them with confirmation.
- Answers from your knowledge base: FAQs, documents (text, Markdown or PDF) and the business profile, with address, hours, services and prices. Each draft shows the excerpts it used.
- Hands the chat to a person when the contact asks for an agent, on complaints, cancellations, payments, health, legal matters and sensitive data, or when it is not sure of the answer.
- Learns only with approval: at an owner's or admin's request, a reply written by the team becomes a proposal, without customers' phone numbers, emails or ID numbers, and enters the base only after a person approves it. The assistant's own replies never become knowledge.
- Shows metrics per number: drafts, handoffs and their reasons, drafts approved without edits, quota used and estimated cost.
- Replies in Portuguese, English and Spanish, in the contact's language. It can be paused or turned off per number at any time.
With the official WhatsApp connection Coming soon
These features depend on the WhatsApp Cloud API connection, Meta's official API, which SyncZap does not offer yet. None of this is available today:
- Automatic replies within the 24-hour window, only after they are released on the platform and turned on by an owner or admin, with a handoff to a person always available.
- Booking, rescheduling and canceling in a real calendar (Google or Outlook), following the hours and service rules you set.
- Appointment reminders with an approved message template, only to contacts who gave consent, with a way to opt out.
Safe for your number
WhatsApp Web: only with a person
On a number connected as a linked device, the assistant never sends anything on its own. Each message is sent by someone on the team, confirmed one by one.
Automatic sending: official API only
The code only allows automatic sending on a number connected through the Cloud API, with the add-on active, within quotas and with no person handling the chat.
The assistant does not read other chats, the contact list or attachments without text. Messages, names and documents are treated as data, never as orders, and an attempt to give the assistant instructions sends the chat to a person. This does not remove the risks of the unofficial mode itself, described in the terms of use.
Privacy and the LGPD
To classify the message, search the base and write the draft, the assistant sends the chat being handled and excerpts of the base to Google Gemini (paid tier) or the OpenAI API with storage off, under terms in which the data does not train models. The record of each decision is kept for 90 days; the base stays until you delete it. Your company is the controller and SyncZap is the processor, under the data processing agreement (DPA) and the privacy policy.
Notice template for your contacts
Every assistant reply already introduces itself as a virtual assistant. To inform contacts before that, paste the texts below into your WhatsApp profile's About and your welcome message, replacing what is in brackets. Also add a paragraph to your company's privacy policy. This is a template, not legal advice.
Support by a virtual assistant (AI). Type agent to talk to a person. Privacy: [link]
Hi! This [Company] WhatsApp is answered by an AI virtual assistant that replies based on [Company]'s support information. To talk to a person, type *agent* at any time. Messages in this chat are processed by [Company], as controller, and by technology providers it hires, only to help you. Learn how to exercise your data protection rights at [privacy policy link] or by email at [privacy contact email].
Pricing
- 1,500 replies a month; each draft counts as ⅓ of a reply. The quota renews on the 1st and does not roll over.
- Extra pack: +1,000 replies a month for $7.29, up to 20 packs.
- Add-on trial: 14 days with 100 replies, once per organization, no card.
- Only on the Pro, Max and Business plans, billed as an item on the same subscription. Email alerts at 80% and 100% of the quota.
- With the Cloud API, messages Meta charges for are paid separately by your company's WhatsApp Business account.
Prices in US dollars (USD). See the plans
Frequently asked questions
Does the assistant reply on its own on WhatsApp?
Not today. It prepares suggestions and drafts, and a person on the team copies them or sends them with confirmation, one message at a time. Automatic replies will come with the official WhatsApp API (Cloud API) connection, which is not available yet, and only after they are released and turned on by an owner or admin.
Does the assistant add to the risk of my number being banned?
The assistant is designed not to add automation to WhatsApp Web: on a number connected as a linked device it never sends anything on its own, and every message is sent by a person. Automatic sending will exist only on the official API. This does not remove the risks of the unofficial mode itself, described in the terms of use.
Is it ChatGPT inside my WhatsApp?
No. It is your business's assistant: it answers only from the knowledge base you add, declines topics outside the business and offers to bring in a person. It is not a general-purpose AI.
How much is it and what counts as a reply?
$23.99 per month per organization ($18.99 per month on the annual plan), with 1,500 replies a month. Each draft counts as ⅓ of a reply. Extra packs at $7.29 add 1,000 replies a month each, up to 20 packs.
How does the add-on trial work?
It is 14 days with 100 replies, once per organization and with no card, on the Pro, Max and Business plans. It is not part of the general 7-day trial. Without a purchase the assistant stops and nothing is charged.
Do my chats and knowledge base train AI models?
No. The assistant uses Google Gemini (paid tier) or the OpenAI API with storage off, under terms in which the data does not train models. Looking up the base is not training, and the record of each decision is deleted after 90 days.
Do I need to tell my customers?
Yes. Your company is the controller of your contacts' data. The assistant always introduces itself as a virtual assistant, and this page includes a notice template for your WhatsApp profile and first message.
Also want WhatsApp in ChatGPT or Claude? Read the guides for ChatGPT and Claude.
WhatsApp is a trademark of Meta Platforms, Inc.; SyncZap is not affiliated with, endorsed or sponsored by WhatsApp or Meta, nor by Google or OpenAI. Today SyncZap connects your number as a linked device; the official Cloud API connection is not available yet.